Definitly will not visit this place again unless that lady is gone and I WILL tell all friends and family not to visit this store when that lady is there!! Furniture is good but we can find the same somewhere else where we will actually be treated NICELY and welcomed!
As an employee and a furniture shopper, I've gotten some pretty good deals, with or without the discount. We honor all warranties, meet or beat most others prices, and I personally offer excellent, courteous, professional service and installation. Check us out.
Overpriced bad furniture and treats their employees like trash. The owner randy is ungrateful and disingenuous to both his employees and customers. As a former employee I cannot recommend this store to anyone because of the unethical business practices the store engages in.
We ignored it and chalked it up to her having a bad day or something and decided to leave since we were feeling irritated at this point but again she follows my husband and I as we're exiting and proceeds to tell us once more in a sarcastic tone "Run, Run! hurry and go to that other store because you won't find that price here". That was completely unnecessary!!!! She was practically kicking us out of the store! This was not the first time we came here. We had visited 2 weeks prior and we were taken aback by how rude and condescending she was but again us being nice, thought she had a bad day or something.
Bought a dining table here a few days ago. When I opened the box and tried to install it, I immediately noticed that there are a couple of screw base missing on one chair (attached photo), which make it impossible to assemble. There are small scratches on the table as well which I am fine with, but missing assembling parts is something not ok. When I called the store and warehouse, they asked me to drive two hours to bring it back, or ship it back at my own cost to get it repaired. Could not understand why I have to be responsible for this quality issue myself. It claims that there are five-year warranty with this product, so am just wondering if anything happens later in case, do I need to haul the whole package all the way along back to store at my own cost so as to receive warranty service? Frustrated.
Follow-up: Contacted by store manager and get this resolved. So far is good now, thank you!
Bought a really cool kitchen table set today. The sales floor associate Lori was very nice and friendly as well as the last sales lady I encountered on a previous visit. So far, I presume I will be also purchasing some couches from here as well.
We went in asking about pricing as we had seen the same couch at another place for $800 and we asked this lady if she could lower the price, she said she could do $900 and something (honestly with all the irritation I felt of what she said I forgot the exact amount) I asked if she could do the same or a little lower of the $800 we saw at the other store. We understand if it can't be lowered we were even willing to pay the amount she told us and with a simple "We're sorry, we can't go that low" would be enough but no!! This lady told us in the most sarcastic voice " Well you better run and go to that other store because you won't get that price here with us!"
* Disclaimer * I am a nearly 20 year employee so my opinions may seem biased.
We were searching for a couch for our new apartment and boy did we leave dissapointed in the customer service level here. The furniture is good and they have some nice pieces at good prices but that older hispanic lady they have selling is the rudest person I have met!
Gave three stars for the warm greetings when walked in first time and the fair price. But post-sale customer service matters as well.
American Furniture Mart is a US Furniture Store based in Brooklyn Park, Minnesota. American Furniture Mart is located at 7308 Lakeland Ave N, Brooklyn Park, MN 55428, USA.
Please contact with American Furniture Mart using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find American Furniture Mart opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.