DO NOT USE in Minneapolis!! They WILL NOT drop on the street, or the yard. Not only is their customer service ridiculous, they screwed up delivery multiple times and you'll see lots of similar complaints in the city of Minneapolis for people who attempted to use them.
Truly the worst service I have ever received. They couldn't deliver my POD for 3 weeks after I moved into my home. I had called with a week and a half notice and i still couldn't get it until 2-3weeks after we moved in. I had to go to the location and unload it myself. after that they kept billing me for 3 months. they even charged me a delivery fee to my house when i had already called and canceled the delivery and told them it was empty. They kept telling me that they delivered the pod to my house and that i have it and that is why they wouldn't refund me my money (i think i'd notice a giant pod in my driveway). After roughly 3 hrs of being on the phone with them they determined the POD was at the storage center EMPTY, just like i said it was.
Use another company that will actually cooperate, communicate, and work to keep their customers happy - not just run their credit cards to high heaven.
We weren't refunded.
Terrible service. We were told how much head-time we needed to give them for pickup and then when we notified them they told us the earliest they could pick up was 3 weeks later, well after when we needed the Pod at our new place. We rented a U-Haul and got the job done in a couple days at a cheaper price. Even though we never used the Pod, the day they gave us to pick up was pushed back an entire month. Didn't matter to us because we never used it but I can only image how angry I would've been had we received that news a day before the planned pick up, AFTER already being well delayed.
PODS was supposed to make her move easy and it's been a nightmare. Not only is it several days late, they refused to put it where we wanted, making the move-in even more difficult!
I would not recommend PODS to anyone! They recommend giving 7 days advance notice for pickup. I decided to be proactive and give them 21 days (called June 1 for a June 22 pickup), but was told the soonest they could pick it up was 35 days (July 5). Problem is we are closing on our house on June 23, so our POD will be sitting in the new homeowners driveway. I have made a number of calls to "customer support", but have found they can only tell me that Minneapolis is very busy and apologize. Every time you call customer support it is like the movie groundhogs day, repeating the same conversation of hopefully someone will cancel and we can squeeze you in. They are also quick to downplay their deceptive advertising of 7 days advance notice. I have also asked what PODs is doing to solve the issue, customer support has no idea, I've asked if I could be transferred to someone that could answer that question, customer service isn't sure which department that would be....I am fully disgusted with this company!
This is because PODs nowhere tells you they will not park on the street, and if you order thinking you can street park, they won't deliver. Any other storage company will get a permit to park their unit on your street – PODS REFUSES TO DO SO, according a rep from the city I spoke with.
Never use this service.
And what did i get in return for all of this ABSOLUTELY NOTHING. If i had to do it over again i would have definitely went elsewhere, even if it was a little bit more expensive. if you need something from them plan on having at least 30 minutes to spend on the phone to get nowhere!
I want to give a shout-out to the deliverer of my POD to my new home with all my family's things (Leonard Clark). He went above and beyond offering to send pics of placement as I could not be there and even come right back if we needed it adjusted. He worked some amazing moves to keep the wheels of the rack off our new sod and sprinkler heads too. Great guy and a credit to the company. The POD itself came clean and ready - looked like new. Make sure you schedule these things in advance including visits as they need to pull it out of their warehouse if you need to grab something out before final delivery. Thanks for your skill Leonard!
Pods Moving Storage is a US Moving Company based in Brooklyn Park, Minnesota. Pods Moving Storage is located at 7035 Winnetka Ave N A, Brooklyn Park, MN 55429, USA.
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